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Use Case · Review Collection & Reputation

Turn satisfied clients into 5-star Google reviews on autopilot

88% of prospective customers consult online reviews before booking. GPTForm triggers personalized review requests the moment an appointment or service finishes, routing happy clients directly to Google to leave 5-star praise.

+4.2x

More Google reviews captured

94%

Sent within optimal 1-hour window

4.9★

Average public rating after sentiment filtering

Core Capabilities

Everything you need for turn satisfied clients into 5-star google reviews on autopilot

Built specifically for field service and trade businesses — no spreadsheets, no add-ons, no per-seat fees.

Automated Triggers

Instant Post-Service Review Requests

The moment an appointment is finished or a job is marked complete in your CRM, an automated SMS/email fires while the positive experience is fresh in the client's mind.

Included in all plans→
Sentiment Gate

Intelligent Sentiment Routing

Customers rate their experience 1 to 5 stars. Happy clients (4–5 stars) are directed with 1 tap to your Google Business Profile. Critical feedback (1–3 stars) routes to private management review.

Included in all plans→

Personalized Job-Specific Context

Review requests reference the exact service provided — 'How did our technician do on your installation today?' — drastically increasing response rates compared to generic blasts.

Included in all plans→

Direct Google 1-Tap Deep Link

No searching or navigating menus. The client taps the link and their native Google review window opens immediately with 5 stars pre-selected.

Included in all plans→

Multi-Platform Social Proof

Direct reviews to Google, Trustpilot, Facebook, Yelp, or your website testimonials based on where you need social proof the most.

Included in all plans→

Smart Non-Intrusive Follow-Ups

If a customer doesn't respond after 3 days, a single gentle follow-up sends. If still no answer, the sequence halts automatically to protect your relationship.

Included in all plans→
How it works

From request to resolved — in four steps

1

Service Completed

A job is marked complete or consultation ends. The automated reputation engine triggers immediately.

2

Sentiment Check

The customer receives a friendly SMS: 'How was your experience today? Tap to rate 1-5 stars.'

3

Smart Routing

Ratings of 4 or 5 stars open Google Reviews directly. Ratings of 1 to 3 stars route to an internal private feedback form.

4

SEO Rank Climbs

New 5-star reviews post to Google Business Profile, accelerating local search rankings and attracting inbound organic leads.

The operational shift

Before Fieseros vs. after

Without Fieseros

  • ✕You deliver exceptional service, but satisfied clients forget to leave a review once they walk away.
  • ✕A single disgruntled customer posts a public 1-star rant that damages your local SEO and credibility.
  • ✕Asking for reviews manually feels awkward, inconsistent, and often forgotten by busy staff.

With Fieseros

Recommended
  • Automated mobile SMS sent within 60 minutes captures customers when enthusiasm is at its absolute peak.
  • Smart sentiment filtering catches unhappy customers first, giving you the opportunity to resolve issues privately before public posting.
  • 100% automated triggers require zero manual effort from your team, consistently generating 4.2x more reviews.

Turn satisfied clients into 5-star Google reviews on autopilot — frequently asked

Everything you need to know. Still have questions? Talk to our team.

Does this connect directly to my Google Business Profile?

Yes. Fieseros connects to your Google Business Profile review URL. When happy customers tap, it opens the Google review box instantly on their phone or desktop with zero friction.

Can I collect reviews on other platforms like Trustpilot or Facebook?

Yes. You can route reviews to Google, Trustpilot, Facebook, or your own website testimonial widget, or alternate destinations to build social proof across multiple platforms.

Can customers opt out of receiving review requests?

Yes. All SMS messages include standard opt-out commands (reply STOP to unsubscribe). You can also flag individual customer records in your CRM to exclude them from review campaigns.

How do automated Google reviews help my local SEO?

Google's local search algorithm heavily weighs review velocity, recency, and average rating. Businesses consistently earning fresh 5-star reviews rank higher in the Google Maps Local Pack.

Ready to put turn satisfied clients into 5-star google reviews on autopilot on autopilot?

Start free today. No credit card required. Set up in under 5 minutes.

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  • Cancel anytime
New · AI Voice Agent

Never miss another call.
Your AI receptionist answers 24/7.

Every missed call is a lost customer. Your AI voice agent picks up on the first ring, books the job, qualifies the lead, and routes emergencies — then logs the whole call to your CRM. Powered by Vapi.ai.

Answers every call, 24/7

No more missed leads after hours. Your AI agent picks up on the first ring — weekends, holidays, and 3 AM emergencies included.

Books appointments live

Checks your real-time calendar, quotes availability, and confirms bookings straight into your schedule — no callbacks needed.

Qualifies & captures leads

Asks the right qualifying questions, captures name, address, and job details, then drops a clean lead into your CRM.

Transfers urgent calls

Recognises emergencies (no heat, burst pipe, gas leak) and warm-transfers to your on-call technician instantly.

Takes detailed messages

When a transfer isn't needed, the agent records a structured message with transcript, summary, and callback number.

Speaks 30+ languages

Greets callers in their preferred language and switches mid-call. Perfect for multilingual neighbourhoods.

Bring your own Vapi.ai key — pay only for what you use

Numbers cost ~$2/month and calls ~$0.05–0.15/min (includes speech-to-text, the LLM brain, and text-to-speech). Billed by Vapi — no separate Twilio account. Available on Growth & Pro plans.

See how it works