Route qualified leads and dispatch jobs to the right team members
Turn inbound leads into dispatched appointments without manual triage. GPTForm routes bookings to the right specialist or team member based on service type, location, and real-time calendar availability.
Average lead-to-dispatch assignment time
Team operational efficiency lift
Automated rule-based lead distribution
Everything you need for route qualified leads and dispatch jobs to the right team members
Built specifically for field service and trade businesses — no spreadsheets, no add-ons, no per-seat fees.
Territory & Skill-Based Auto-Assignment
Automatically assign incoming jobs and consultations to the best-fit team member based on geographical service zones, technical skills, and current schedule capacity.
Per-Technician Real-Time Schedules
Each team member maintains their own connected Google Calendar or Outlook. Bookings only route to staff who are on-duty and available at that specific time.
Mobile Push & SMS Staff Alerts
Dispatched team members receive instant mobile alerts with complete customer background, service notes, address directions, and special instructions.
Round-Robin & Priority Routing
Distribute leads evenly across your sales team with round-robin rotation, or assign priority leads to your top-performing senior specialists first.
Live Customer ETA & Status Updates
Keep clients informed with automated SMS notifications when a specialist is assigned, on route, or arriving — drastically improving customer satisfaction.
Drag-and-Drop Dispatch Board
Administrators can view all scheduled jobs, reassign team members, and reschedule appointments on a clean, visual drag-and-drop dispatch calendar.
From request to resolved — in four steps
Customer Books or Requests
An inbound lead schedules an appointment or submits an urgent service request through chat or embedded form.
Smart Routing Evaluation
The system checks service type, client location, staff skills, and real-time calendar availability in milliseconds.
Job Dispatched & Staff Alerted
The job is assigned to the ideal team member, who gets an instant push notification on their phone with all job specifications.
Client Kept Informed
The customer receives an automated confirmation with their assigned specialist's profile and scheduled arrival window.
Before Fieseros vs. after
Without Fieseros
- ✕Dispatchers spend hours juggling text messages, whiteboards, and spreadsheets to figure out who is available.
- ✕Appointments get assigned to staff who are off-duty, double-booked, or in another quadrant of town.
- ✕Customers left waiting with vague 'sometime between 8am and 5pm' arrival windows complain and cancel.
With Fieseros
- Intelligent auto-routing matches jobs to available team members in seconds based on skills, territory, and live calendar sync.
- Real-time calendar verification checks each specialist's personal schedule and territory zones before any assignment is confirmed.
- Specific appointment slots and automated SMS status notifications keep customers informed and delighted every step of the way.
Related use cases
Route qualified leads and dispatch jobs to the right team members — frequently asked
Everything you need to know. Still have questions? Talk to our team.
How does the auto-routing system choose who gets assigned each job?
You can configure routing rules based on service expertise, geographic zip codes or territories, working hours, and round-robin lead distribution to ensure fair and optimal allocation.
Can team members connect their own Google Calendars?
Yes. Each team member connects their personal Google Calendar or Microsoft Outlook via OAuth. Their personal appointments automatically block out their availability for new bookings.
Can an administrator manually override assignments?
Yes. The visual dispatch calendar gives managers full drag-and-drop control to reassign jobs, reschedule appointments, or adjust staff territories at any time.
Does the system work for remote consultation teams as well as field staff?
Yes. It works equally well for virtual teams (auto-generating Google Meet/Zoom links for consults) and field service teams requiring physical travel and on-site scheduling.
Ready to put route qualified leads and dispatch jobs to the right team members on autopilot?
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