Net Promoter Score (NPS) Survey
Measure customer loyalty with the classic 0–10 NPS question.
Free · No credit card required · 7 fields · Customize everything
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What's Included
7
Fields
1
Steps
2
Categories
1
Industries
Form Fields
This template includes 7 fields. Here's what respondents will see:
| Field | Type | Required |
|---|---|---|
| Full Name | short answer | No |
| Email Address | Yes | |
| Company (optional) | short answer | No |
| How likely are you to recommend us to a friend or colleague? | numerical | Yes |
| What is the primary reason for your score? | long answer | Yes |
| May we contact you to learn more? | radio | No |
| Anything else you would like to share? | long answer | No |
Frequently Asked Questions
What is a Net Promoter Score (NPS)?
NPS is a customer loyalty metric that asks respondents how likely they are to recommend your company on a 0–10 scale. Scores 9–10 are Promoters, 7–8 are Passives, and 0–6 are Detractors. NPS = %Promoters − %Detractors.
How often should I send an NPS survey?
Transaction-based NPS is sent shortly after a key interaction; relationship NPS is typically sent quarterly or twice a year to avoid survey fatigue.
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